HOTEL PROPERTY MANAGEMENT
Increase the profitability of your hotel real estate.
We will gladly take care of everything for you.
From marketing to guest services.
Accommodation Property Management Offer
We offer a partnership-based model for managing accommodation properties, where we assume full responsibility for operational and commercial management in exchange for a commission on revenue.
In this partnership, we act as the managing partner, taking on key processes related to the daily operation of the property, occupancy, sales, and internal procedures. Our goal is to ensure stable operations, improve efficiency, and increase profitability through systematic management and the optimization of all operational processes.
We work with both boutique accommodation properties and larger entities, tailoring our management strategy to the specific characteristics of the venue, its current occupancy, structure, and market positioning.
What does our management include?
We take over the full cycle of operational and commercial management:
Configuration and optimization of internal processes and organizational structure;
Personnel management and daily operational activities;
Integration and comprehensive handling of OTA platforms (Booking.com, Expedia, etc.);
Online booking management and Channel Manager systems;
Revenue management: pricing policy, occupancy, and availability;
Implementation and maintenance of CRM systems;
Building a client base and increasing occupancy rates;
Improving property presentation, including professional photography and optimizing profile descriptions on booking platforms;
Guest feedback management and improving ratings;
Quality control of service standards and managing the property’s reputation;
Technical maintenance of the facility and coordination of renovation works.
Terms of Cooperation
The owner retains full control over the property and constant access to financial information. We provide regular performance reporting on a weekly basis.
All processes are fully transparent: reservation records are kept using modern systems and Channel Manager tools, which ensure synchronization of all sales channels in real-time.
The billing model is based on a commission on the property’s revenue. On average, the commission is approximately 12%, though final terms are determined individually based on the type of property and the scope of work.
Launch and Results
Before starting our activities, we conduct an analysis of the current state of the property, define goals, and agree on the optimal management model.
Implementation usually takes up to one month. The first results—in the form of increased occupancy and efficiency—are visible shortly after the implementation of basic processes and the configuration of sales channels.
COMPREHENSIVE CARE FOR YOUR BUSINESS
Sales and
Marketing
We optimize the property's pricing policy, handle its promotion, and build stable growth in client base and both direct and online reservations.
Image and Reputation
We work to improve the property's image, its online presentation, the quality of communication, and positive guest reviews.
Maintenance and Repairs
Our team ensures ongoing technical maintenance of the property, quick repairs, and control over the functionality of the entire technical infrastructure.
Finance and Accounting
We ensure transparency in the property's operations by providing regular financial and operational reports regarding all processes.
FAQ
What does accommodation property management involve?
We offer a partnership-based model for accommodation property management, under which we assume full responsibility for operational and organizational management in exchange for a commission on revenue.
As part of our cooperation, we provide:
effective property management;
implementation of organizational structure and operational processes;
building and expanding the client base;
improving the property’s image and market positioning;
online booking management;
integration and comprehensive handling of Booking.com, Expedia, and other OTA channels;
implementation and configuration of CRM systems;
personnel management and workflow control.
What is the process for handing over a property for your management?
The terms of the property handover and the format of cooperation are discussed individually with the owner. Before we begin, we analyze current processes, define goals, and agree on an optimal management model for the property.
During the handover, the owner retains full control over the property and has constant access to financial information. In turn, we provide regular reporting on the property’s performance and supply the owner with current data regarding operational results. Reports are generated on a weekly basis.
How long does it take to launch property management?
The time required to implement property management depends on its current state, established processes, level of automation, and the scope of required changes.
On average, a full implementation of management takes up to one month. During this period, we conduct an audit of the property, configure operational processes, connect and optimize sales channels, and implement necessary tools for tracking and management.
As a rule, the first results and improvements in occupancy and profitability indicators are visible immediately after implementing basic work processes and configuring the main booking channels.
Do you take over existing staff?
Yes, we can continue working with the property’s current staff.
During the implementation phase, we evaluate the existing team, their roles, and their effectiveness, and then decide on the future cooperation model. If necessary, we carry out team reorganization, redistributing duties, providing additional staff training, or recruiting new specialists.
Our goal is to leverage the strengths of the current personnel while building the most effective operational management model for the property.
Do you work with Booking.com, Expedia, etc.?
Yes, we work with Booking.com, Expedia, and other OTA platforms.
We provide comprehensive management of online sales channels: from configuration and property connection to profile optimization, and the management of pricing policies and room availability.
Additionally, we focus on increasing the property’s visibility on these platforms, improving conversion rates, and regularly updating content, which allows us to increase occupancy and ensure consistent bookings.
Do you help with property presentation and promotion?
Yes, thanks to our team of specialists, we provide comprehensive improvement of the property’s presentation. This includes preparing and updating photos, creating and editing descriptions, as well as professionally preparing and optimizing profiles on booking platforms.
We also work with guest reviews—we analyze ratings, maintain service standards, and implement solutions aimed at increasing the ranking and improving the property’s online reputation.
How is reservation tracking and system integration handled?
We use modern recording systems and a Channel Manager for reservation management, which synchronize with OTA platforms and all sales channels in real-time.
This approach allows for centralized management of room availability, pricing policies, and property occupancy, while also minimizing the risk of overbooking and other booking-related errors.
Who is responsible for the property's technical maintenance?
Technical maintenance, monitoring of the property’s condition, and minor repairs are carried out by our team of specialists.
We provide regular inspections and monitoring of the property’s technical state, prompt resolution of ongoing issues, and coordination of any necessary renovation or service work. This allows us to keep the property in proper condition and ensure full comfort for our guests.
What is the billing/settlement model?
The cost of management is determined as a percentage of the property’s revenue.
The commission rate and final terms of cooperation are determined individually and depend on the type of property, its current occupancy, the scope of tasks, and the level of our involvement in management. On average, the commission is approximately 12% of revenue.
All terms are established during negotiations and discussed before the commencement of cooperation, ensuring both parties have clarity regarding the financial model of the partnership.